Peak District Canine Therapies
Website: peakdistrictcaninetherapies.co.uk
Effective Date: [Insert Date]
1. Introduction
1.1 Peak District Canine Therapies is committed to protecting and respecting your privacy.
1.2 This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
2.1 The Data Controller responsible for your personal data is:
Cathy Ramsey, Peak District Canine Therapies.
2.2 Contact email: info@peakdistrictcaninetherapies.co.uk
3. What Data We Collect
3.1 Client Information
3.1.1 Name
3.1.2 Address
3.1.3 Telephone number
3.1.4 Email address
3.2 Animal Information
3.2.1 Dog’s name, breed, and age
3.2.2 Medical history relevant to treatment
3.2.3 Treatment records and clinical notes
3.3 Insurance Information
3.3.1 Insurance provider
3.3.2 Policy number
3.3.3 Claim-related information
3.4 Veterinary Information
3.4.1 Veterinary practice details
3.4.2 Treatment consent from vets
3.4.3 Medical history and clinical notes
3.5 Other Therapy Professionals
(Where relevant and with owner consent)
3.5.1 Details of other professionals involved in your dog’s care (e.g. physiotherapists, behaviourists, trainers)
3.5.2 Treatment notes, reports, and recommendations shared between professionals
3.6 Website Data
3.6.1 IP address
3.6.2 Browser type and device information
3.6.3 Pages visited and interaction data
3.7 Communication Data
3.7.1 Emails, messages, and enquiries
4. How We Collect Data
4.1 Website contact forms
4.2 Direct communication (email, phone, in person)
4.3 Booking and enquiry processes
4.4 Veterinary referrals and communications
4.5 Communication with other therapy professionals (with your consent)
4.6 Insurance claim processes
4.7 Cookies and website analytics
5. Lawful Basis for Processing
5.1 Contract – to provide canine therapy services
5.2 Legitimate Interests – to ensure safe and effective treatment through collaboration with vets and other professionals
5.3 Legal Obligation – for record keeping and insurance requirements
5.4 Consent for:
5.4.1 Sharing information with veterinary professionals
5.4.2 Sharing information with other therapy professionals
5.4.3 Processing insurance claims
5.4.4 Marketing communications (where applicable)
6. How We Use Your Data
6.1 Provide hydrotherapy, massage, and related treatments
6.2 Maintain accurate clinical and treatment records
6.3 Communicate with you regarding appointments and care
6.4 Liaise with veterinary professionals regarding treatment and consent
6.5 Liaise with other professionals involved in your dog’s care (with your consent)
6.6 Support and process insurance claims
6.7 Refer your dog back to a veterinary professional where necessary (in discussion with you)
6.8 Ensure a safe, coordinated, and effective treatment approach
6.9 Improve our services and website
7. Sharing Your Data
7.1 Veterinary Professionals
7.1.1 To obtain treatment consent
7.1.2 To receive medical history
7.1.3 To provide progress reports
7.1.4 To refer your dog for further assessment where necessary
7.2 Other Therapy Professionals
(e.g. physiotherapists, behaviourists, trainers)
7.2.1 To coordinate care and treatment plans
7.2.2 To share relevant updates or recommendations
7.2.3 Only with your explicit consent
7.3 Insurance Companies
7.3.1 To support and process claims
7.3.2 To provide treatment documentation
7.4 Service Providers
7.4.1 IT systems, storage, and website providers
7.5 Legal Authorities
7.5.1 Where required by law
7.6 All third parties are required to respect the security and confidentiality of your data.
8. Data Storage and Security
8.1 Personal data is stored securely using appropriate technical and organisational measures
8.2 Access is restricted to authorised personnel and associated therapists working under Peak District Canine Therapies
8.3 Both digital and paper records are protected against unauthorised access
9. Data Retention
9.1 Client and treatment records: up to 7 years
9.2 Insurance-related records: in line with legal and insurer requirements
9.3 Website data: as per cookie and analytics settings
10. Your Rights
10.1 Access your personal data
10.2 Correct inaccurate data
10.3 Request deletion of your data
10.4 Restrict processing
10.5 Object to processing
10.6 Data portability
10.7 Withdraw consent at any time
10.8 To exercise your rights, contact:
info@peakdistrictcaninetherapies.co.uk
11. Use of Social Media and Messaging Platforms
11.1 Peak District Canine Therapies uses social media platforms, including Facebook, to communicate with clients and share updates about services.
11.2 Clients may choose to contact the business through:
11.2.1 Facebook Messenger
11.2.2 WhatsApp
11.2.3 Other messaging platforms where made available
11.3 When communicating via these platforms:
11.3.1 Any personal data shared is done at the client’s discretion
11.3.2 Conversations may include personal information such as names, contact details, and information about your dog’s condition or treatment
11.4 These platforms are operated by third parties (e.g. Meta and WhatsApp), and their own privacy policies apply to how your data is processed on their systems.
11.5 Peak District Canine Therapies will:
11.5.1 Only use these platforms to respond to enquiries, provide updates, and support ongoing treatment communication
11.5.2 Not share sensitive information unnecessarily through these platforms
11.5.3 Transfer relevant information into secure internal records where appropriate
11.6 Peak District Canine Therapies may post updates, images, or content on social media platforms, including Facebook:
11.6.1 Only with the explicit consent of the client
11.6.2 Without identifying personal details unless additional consent has been obtained
11.6.3 In a manner that respects client confidentiality and professional standards
11.7 Clients are advised:
11.7.1 Not to share sensitive or extensive medical information via social media messaging where possible
11.7.2 That alternative communication methods (such as email or in-person consultation) are available for more detailed or sensitive discussions
12. Cookies
12.1 Our website may use cookies to improve user experience
12.2 A list of cookies we use may be viewed on our privacy and cookie policy at https://peakdistrictcaninetherapies.co.uk/privacy-policy/
12.3 You can control cookies through your browser settings
13. Third-Party Links
13.1 Our website may contain links to other websites
13.2 We are not responsible for their privacy policies
14. Changes to This Policy
14.1 We may update this policy from time to time
14.2 Any changes will be posted on this page
15. Complaints
15.1 If you are unhappy with how we handle your data, you can contact:
15.2 Information Commissioner’s Office (ICO)
https://ico.org.uk
16. Contact Us
16.1 If you have any questions about this policy:
16.2 Email: info@peakdistrictcaninetherapies.co.uk